Return & Refund Policy

Last Updated: August 10, 2025

Thank you for shopping with Gadget Genius IT Ventures. We value your trust and aim to provide high-quality products with a smooth shopping experience. This Return & Refund Policy outlines the terms for returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns only if the following conditions are met:

  • The item is defective, damaged, or not as described.

  • The return request is initiated within 7 days of delivery.

  • The product is unused, in original packaging, and with all original tags, accessories, manuals, and invoices.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Opened headphones, earphones, or headsets

  • Software, digital products, or license keys

  • Printer cartridges or toners that have been unsealed

  • Items damaged due to misuse, mishandling, or unauthorized repairs

  • Products purchased during clearance or special sale events (unless defective)

3. Return Process

  1. Contact Us

    • Email: gadgetgeniusitventures@gmail.com

    • Phone/WhatsApp: +91 95579 67769
      Provide your order number, reason for return, and images/videos of the product if applicable.

  2. Approval & Instructions

    • Once your request is approved, we will share the return shipping instructions.

  3. Shipping the Product Back

    • Pack the item securely.

    • Use a reliable courier service with tracking.

    • Return shipping costs are borne by the customer, except in cases of defective/damaged products.

4. Refund Process

  • Refunds will be processed after we receive and inspect the returned item.

  • Refund method: Original payment method (bank transfer, UPI, credit/debit card, etc.)

  • Refund timeline: 5–7 business days after approval.

  • If the product is found to be used, damaged (not by us), or missing parts, a partial refund or rejection may apply.

5. Exchange Policy

  • Exchanges are allowed only for defective or damaged items of the same model (subject to stock availability).

  • If the same product is unavailable, we will offer a refund or store credit.

6. Order Cancellations

  • Orders can be cancelled before shipment for a full refund.

  • If the order has already been shipped, you can refuse delivery or request a return as per this policy.

7. Contact Us

📧 Email: gadgetgeniusitventures@gmail.com
📍 Address: Shop No. 114, B Wing Bhaskar Commercial Complex, Near Platform No. 1, Virar West – 401303
📞 Phone/WhatsApp: +91 95579 67769